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PRIVACY POLICY

Shivi Facilitator Service Private Limited | Effective Date: 28 July 2026

Shivi Facilitator Service Private Limited ("SFSPL", "Shivi Facilitator", "we", "us", or "our") operates as a CSR Aggregator, RFP & Tender Support Agency, and Strategic Partnership Facilitator connecting Corporates, NGOs, Government bodies, and Communities through our website shivifacilitatorservice.com and our registration platform registration.shivifacilitatorservice.com (together, the "Platform"). This Privacy Policy explains how we collect, use, share, and protect information when you visit the Platform or register your organisation with us.

By using the Platform or submitting any registration or contact form, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following categories of information, primarily through our registration forms (Corporate/CSR Foundation, NGO/CBO/Trust, Government Agency, Implementation Partner, and Other Organisation) and our contact form:

  • Organisational details: company/organisation name, CIN or CSR-1 registration number, type of organisation, years of operation, annual CSR budget or turnover range, geographic presence, and headquarters state.

  • Contact person details: name, designation, official email address, and phone number.

  • Programme information: CSR focus area, thematic area of interest, funding support needed, brief description of CSR objectives or project proposals, and nature of enquiry.

  • Communications: any messages, documents, or correspondence you send us via the contact form, email, phone, or WhatsApp.

  • Technical information: IP address, browser type, device information, and website usage data collected automatically through standard web and hosting analytics (our Platform is built and hosted using Hostinger/Zyro website infrastructure).

2. How We Use Your Information

  • To process and respond to your registration as a Corporate, NGO, Government Agency, Implementation Partner, or other organisation.

  • To assess compatibility and facilitate matching between Corporates, NGOs, Government departments, and implementation partners for CSR projects, tenders, RFPs, and funding opportunities.

  • To conduct partner due diligence, needs assessment, and compatibility screening as part of our facilitation process.

  • To prepare proposals, budgets, MoUs, compliance documentation (including CSR-1/CSR-2 filings, utilisation certificates, and Board Report annexures), where engaged to do so.

  • To communicate with you regarding your registration, enquiries, and ongoing engagements, including via email, phone, and WhatsApp.

  • To conduct impact assessment, social audits, and reporting in relation to facilitated projects.

  • To improve our Platform, understand usage patterns, and maintain security.

  • To comply with applicable legal and regulatory obligations, including under the Companies Act, 2013 (Schedule VII / CSR Rules) where relevant to facilitated engagements.

3. Sharing of Information

Because SFSPL operates as a facilitator connecting multiple stakeholders, information you provide may need to be shared, on a need-to-know basis, with:

  • Corporates, CSR Foundations, or Government agencies you are seeking to be matched or partnered with (for NGOs, implementation partners, and other registrants).

  • NGOs, implementation partners, or training organisations being considered for a CSR project or programme (for Corporates and Government registrants).

  • Third-party service providers that support our operations, such as website hosting/infrastructure providers, communication tools (including WhatsApp Business), and document and e-signature platforms.

  • Statutory authorities, auditors, or regulators, where required for compliance, audit, or legal purposes, or where required by law.

  • Professional advisors (legal, financial, or secretarial) engaged in connection with a specific facilitated project.

We do not sell your personal information to third parties. We share information only as reasonably necessary to deliver the facilitation services you have registered for, or as required by law.

4. Legal Basis for Processing

We process personal information on the basis of: (a) your consent, given at the time of registration or when submitting a form; (b) the necessity of processing to take steps at your request prior to entering into an engagement; and (c) our legitimate interest in operating and improving the Platform, subject to your fundamental rights and freedoms.

5. Data Retention

We retain registration and engagement-related information for as long as necessary to fulfil the purposes described in this Policy, to maintain records for facilitated CSR projects (including for compliance, audit, and reporting purposes that may extend beyond project completion), and to comply with applicable legal, accounting, or regulatory requirements. Where information is no longer required, we take reasonable steps to delete or anonymise it.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal and organisational information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies (including those provided by our website builder/hosting platform) to operate the site, remember preferences, and understand aggregate usage patterns. You may control cookies through your browser settings; disabling cookies may affect some Platform functionality.

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

  • Access the personal information we hold about you or your organisation.

  • Request correction of inaccurate or incomplete information.

  • Request erasure of your information, subject to our legitimate need to retain records for compliance or audit purposes.

  • Withdraw consent for processing at any time, without affecting the lawfulness of processing before withdrawal.

  • Lodge a grievance regarding the handling of your personal information (see Section 11 below).

To exercise any of these rights, please get in touch with us using the details in Section 11.

9. Children's Privacy

The Platform is intended for use by organisations and their authorised representatives and is not directed at, or knowingly used to collect information from, individuals under the age of 18.

10. Third-Party Links

Our website may contain links to third-party websites or social media pages (including Facebook, Instagram, TikTok, and X/Twitter). We are not responsible for the privacy practices or content of such third-party sites, and we encourage you to review their respective privacy policies.

11. Grievance Officer & Contact

For questions, concerns, or grievances regarding this Privacy Policy or the handling of your information, please contact:

  • Shivi Facilitator Service Private Limited

  • Corporate Office: Lucknow, Uttar Pradesh, India – 226028

  • Registered Office: Zone No. 3, Birsa Nagar, Jamshedpur, Jharkhand, India – 831017

  • Email: info@shivifacilitatorservice.com

  • Phone / WhatsApp: +91-9304856595 / +91-8252776695 (Available Mon–Sat, 9 AM–7 PM)

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Effective Date" at the top of this Policy indicates when it was last revised. Continued use of the Platform after any changes constitutes acceptance of the revised Policy.